The Ohio Coalition for the Education of Children with Disabilities (OCECD) is seeking a REGION 5 INTAKE/REFERRAL/ INFORMATION SPECIALIST/TRAINER to join our team. Our organization is looking for an individual that wishes to use their skills to assist us in meeting our duties as a non-profit organization and our responsibilities as the Parent Training and Information Center for Ohio (PTI). OCECD is a statewide nonprofit organization that serves families of infants, toddlers, children, and youth with disabilities in Ohio, and educators and agencies who provide services to them.

PROVIDES INFORMATION AND ASSISTANCE TO PARENTS/ FAMILIES IN ASSIGNED AREA OF THE STATE OF OHIO (DELAWARE, GUERNSEY, LICKING, MARION, MONROE, MORGAN, MORROW, MUSKINGUM, NOBLE, PERRY, SUMMIT, UNION, AND WASHINGTON COUNTIES). MAINTAINS AND ORGANIZES OFFICE AND RESOURCE MATERIALS FOR FAMILIES. CONDUCTS INDIVIDUAL/GROUP TRAININGS/WORKSHOPS AND PERFORMS TRAINER DUTIES FOR OCECD. INTAKE/REFERRAL INCLUDES ANSWERING CALLS, RETURNING CALLS, GREETING AND ASSISTING CALLERS POSITIVELY AND PROFESSIONALLY, AND ACCURATELY DIRECTING PHONE CALLS TO THE APPROPRIATE STAFF MEMBER. SUPPORTS OHIO DEPARTMENT OF HEALTH INFANT HEARING PROJECT. REPORTS TO THE EXECUTIVE DIRECTOR AND THE ASSISTANT DIRECTOR

• Assists parents by phone, virtually, or in person to understand special education rules.
  
  

• Assists parents by providing information/resources (emailing/mailing/texting).
  
  
• Assists parents with contacting school personnel to assist in child receiving appropriate service.
  
  
• Assists parents by referrals and locating services to support their children’s education.
  
  
• Assists parents by attending in person, virtual, or conference calls parent meetings, IEP meetings, evaluation review (ETR) meetings, administrative reviews, resolution sessions, mediations, and other meetings as necessary to provide information/support to families for the educational advancement of their children with disabilities or at risk.
  
  
• Obtains knowledge and keeps up-to-date on federal regulations rules, State Standards rules, proficiency tests, behavior modifications, IEP, 504, ADA, and any special education related information in order to assist families in the best way possible.
  
  
• Becomes knowledgeable about community resources to share with families such as (i.e. Help Me Grow; Bureau for Children w/ Medical Handicaps; Women, Infant, Children’s nutrition program; Supplemental Security Income; Medicaid waivers, Services by Board of DD, Head Start, etc.)

• Conducts workshops for parents (individual or groups) and professional groups on IEP’s, Rights, Section 504, ETR, IEP Clinics and all other OCECD topics when requested.
  
  

• Some light material handling/lifting of training materials will be necessary.
  
  
• Overnight stays may be necessary for some trainings, depending upon the distance from home.
  
  
• Provides presentations to groups about OCECD and the parent perspective on disabilities.
  
  
• Learns topical information and presentation skills for all OCECD’s trainings.

• Enter Consumer & Professional Intake/Referral contacts records into Free Agent
  • Complete all required information for each type of record.
  • Ensure that all automatic communication tracking is recording.
  • Manually enter all other communication·
  • Enter Manual Tracking for interactions between OCECD staff.
  • Enter all required data for meetings.
    
    
• Ensure that all data is entered before the 10th of the following month.
  
  
• Submits Meeting Participant Lists, Travel Report.
  
  
• Submits other forms as necessary or requested by OCECD main office.
  
  
• Submits Time Sheet with Leave Report from the Absence MGNMT System by the 10th of each month.

• Answers incoming calls (1st on the phone lineup) or returns messages/calls, assists parents by providing referrals to Parent Mentors or Information Specialists/Multicultural Specialists/Trainers/Consultants in their area.
  
  

• Works in collaboration with the Statewide Program Coordinator to provide information and up-to-date information to OCECD staff with disability related topics via email through newsletters and researching the internet.
  
  
• Answers and returns calls positively and warmly.
  
  
• Checks OCECD’s general voicemail and returns phone calls within 24 hours (unless weekend, vacation, or out of the office).
  
  
• Take referrals of parents/consumers/professionals over the phone and in person.
  
  
• Provides brief answers or send 1-2 resources when requested, only in response to questions that the caller/contacts may have when they do not need assistance from the OCECD Information Specialists, Multicultural Information Specialists, or when referred to Parent Mentor.
  
  
• Ensure all referrals are managed professionally and new contacts are allocated to an appropriate Information/Multicultural Specialist.
  
  
• Maintains intake/referral database (in our Customer Relations System) and ensure new contact information is recorded in this system specifically for intake/referral.
  
  
• Collaborate with Executive Directors, Database/Conference Coordinator, and IT Specialist to continuously review the Intake/Referral process and suggest improvements as necessary to meet the goals of data collection for grants/projects.

•  Connects with ODH parents directly by phone (High Track System for Early Intervention or diagnostic testing) by connecting with families within 7 days of receipt of the referral by the High Track System.
  
  
• Makes up to 3 calls to family, for Early Intervention or diagnostic testing. Marks response and keeps a record for the Monthly ODH report.
  
  
• Participates in monthly ODH project calls when ask by the project lead.

• Researches/Outreach the assigned Ohio Region organizations and agencies to build a collaborative relationship to support the mission of the Coalition.
  
  
• Meets with agencies or organizations and/or presents to acquaint them with OCECD.
  (May sit on task forces when asked by the OCECD’s Directors).

• Submits contact forms and training paperwork by the 10th of the following month.
  
  
• Submits training forms when training is confirmed, minimum of 2 weeks prior for shipment of materials.
  
  
• Submits meetings attended monthly on survey monkey report by the 10th of each month.
  
  
• Submits Meeting Participant Lists, Travel Report, and Time Sheet with Leave Report from the Absence MGNMT System by the 10th of each month.
  
  
• Submits other forms as necessary and requested by OCECD main office.

Attends regular staff meetings. Participates in zoom calls/conf calls/webinars, and some conferences. Assists with OCECD conference or meeting arrangements when requested by the Executive Director. Filing and typing and organization for own office.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This is a hybrid position that requires a few days of work in the office in Marion, OH each week and a few days working at home.

If interested, please submit via email a resume and cover letter to Dr. Lisa Hickman at [email protected].